Return policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We provide virtual gaming service products, which are non-tangible and delivered digitally. Due to the nature of these products, we generally do not accept returns once the product has been delivered. However, if customers are dissatisfied with the product or service, they may contact us within 14 days of the transaction to discuss and resolve any issues.

In exceptional cases where a return is deemed necessary, customers must return the product in its entirety. This means refunding an equivalent quantity of the virtual gaming service product to our designated game account. No partial refunds, deductions, or compensation for any perceived loss or damage will be accepted. Additionally, all costs incurred during the return process, including but not limited to transaction fees or other related expenses, shall be borne solely by the customer.

Please note that this policy is designed to ensure fairness and clarity for both parties. For any questions or concerns regarding returns, please contact our customer service team，[email protected].

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address, [email protected].